Durham, North Carolina–(Newsfile Corp. – October 10, 2024) – Building on a successful collaboration with RozieAI, which previously helped modernize Air Canada’s contact center, the company is leveraging RozieAI’s expertise to We aimed to improve the travel experience of passengers. By simplifying and personalizing your journey. RozieAI’s deep knowledge of personalization and contextual solutions, as well as its Intelligent Experience Orchestrator solution, positions it as the perfect partner for this effort. The goal is to streamline and enhance the wealth of information available to travelers, making it more accessible and relevant.
RozieAI Intelligent Experience Orchestrator selected by Air Canada to help simplify travel
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This collaboration resulted in the successful launch of advanced proactive engagement on the Air Canada mobile app. This innovation provides customers with real-time, personalized information throughout the day of their trip, significantly improving their overall travel experience.
Since the launch of the Air Canada mobile app, we have observed a steady increase in Net Promoter Score (NPS). The new Air Canada mobile app experience has been praised by customers for its detailed information and user-friendly design.
“There’s a wealth of information out there, and our team is constantly simplifying it and personalizing it for our customers’ itineraries,” said Tyler Katz, Air Canada’s director of digital, Day of Travel and CIAM. “Journey” emphasizes this. Delivering concise, contextual information that travelers need on the day of their trip, we partnered with RozieAI, who has a deep understanding of personalization and context, and a robust no-code/low-code experience platform. It has many functions. Initial feedback from our customers has been very positive, confirming the importance and impact of personalized content in the hustle and bustle of travel. ”
“Air Canada is evident in its continued efforts to improve the traveler experience, including modernizing its contact center with AI,” said Vijay Dheap, chief solutions officer at RozieAI. This partnership supports Air Canada’s commitment to providing a seamless, customized experience across every touchpoint, from mobile apps to contact centres. The success of Intelligent Experience Orchestrators at airports, which aims to support airlines and customers to improve traveler comfort and efficiency through AI and behavioral science, is in line. It highlights our ability to deliver effective enterprise-grade solutions.”
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RozieAI’s Intelligent Experience Orchestrator is a robust, enterprise-grade solution that delivers highly personalized travel experiences. The platform also includes Experience Studio, a no-code/low-code platform that enables rapid development and iteration. Air Canada leveraged Orchestrator to provide concise, contextual advice to prevent information overload. Reduce customer support calls by providing timely, personalized updates and predictive problem resolution. The solution scales to handle over 20 million travel requests per day and delivers excellent performance. RozieAI’s Intelligent Experience Orchestrator also supports in-context conversational engagement to provide self-service answers, further reducing the need for support.
About RozieAI
RozieAI is an AI partner delivering personalized experiences at scale. The company excels in digital self-service, agent empowerment, intelligence and insights, and journey and workflow automation solutions. RozieAI uses artificial intelligence and behavioral science to drive customer experience innovation for a smarter, kinder future. Whether you’re laying the foundation for a customer experience modernization strategy or looking to advance your AI capabilities, RozieAI provides plug-and-play solutions, operational best practices, and experience innovation consulting to help you achieve CX excellence .
For media inquiries, please contact us below.
Shreya Kothari Sawala
RozieAI Marketing Lead
Hello @rozie.ai
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