Delta Air Lines wants to improve the passenger experience even before the plane leaves the ground.
The airline, which celebrates its 100th anniversary next year, announced Tuesday that it is embarking on a “nose-to-tail” redesign of its cabin interiors. The refresh includes new seat fabrics and materials, mood lighting throughout the cabin and memory foam cushions in some cabins.
The interior renovation comes after the company, which was hit hard by July’s global CrowdStrike outage, reported a 26% drop in third-quarter revenue.
In a statement, Delta Air Lines said the refresh was the result of extensive research into “customers’ changing expectations and lifestyles” and emphasized its commitment to “elevating the travel experience.” As passenger complaints soar in 2023, low-cost airlines like Southwest Airlines are also looking to offer consumers a more premium aviation experience.
“As we embark on the next century of flight, this all-new cabin interior is fresh, elevated and timeless, while injecting practicality and beauty and reflecting our customers’ evolving tastes and expectations. ” said Mauricio Parise, Vice President of Customer Experience Design. Delta Air Lines said in a statement:
Let’s take a look at what Delta passengers can expect with this makeover.
sophisticated seating
Main cabin seating with Delta Comfort Plus and engineered leather. delta
Delta Comfort+ and Main Cabin passengers enjoy synthetic leather seats with updated colors and red accent stripes. On widebody aircraft, Delta Comfort+ and main cabin seats feature even more luxurious memory foam cushioning.
Top view of Delta One’s cabin refresh. delta
Premium passengers in the Delta One cabin will be offered seats upholstered in a soft, breathable fabric made from a blend of wool and nylon, according to the airline.
Despite differences in furniture and materials for the different seating sections, the redesign aims to bring a premium look and feel to all cabins, with “everything being consistent,” according to a promotional video. No matter what happens, it looks brand new.” ”
enhanced lighting
Delta’s new cabins will feature what the company calls an “enhanced lighting program” throughout the cabin. “Every flight is different, so we focused on creating warm, calming, and atmospheric lighting options that create an environment that allows our customers to rest and relax or stay productive in the way they want.” ,” Paris said.
This includes carefully selected lighting moods at different stages of flight. For example, during boarding, “we focused on the ‘moment of deceleration’: warm, inviting lighting that makes the cabin appear larger and more open,” Delta said. I am.
Delta’s newly renovated cabins will feature what the company calls an “enhanced lighting program” throughout the cabin. delta
When it comes to dining, she says, “we have shades that make you feel like you’re at a candlelight dinner, making the meal more natural and inviting.”
Sleep time: “As the lights dim for sleep, we borrow from the setting sun to slowly remove blue light and bring in the warm amber hues of a sunset.”
Wake-up time: “When it’s wake-up time, the cabin slowly brightens towards the morning and daylight.”
improved bathroom
As part of the renovation, the restrooms will have bright walls and dark blue cabinets. According to Delta, the new smooth floor with color flecks ensures “improved cleanliness and safe traction.”
Delta’s cabin redesign includes bathroom improvements. delta
Delta Air Lines said the new cabin design will debut later this fall on its narrow-body Boeing 757 aircraft, which fly domestically and short-haul internationally. The refurbished cabin of the wide-body Airbus A35 will arrive in 2025, with the rest of the company’s fleet expected to follow “over the next few years.”
More from CBS News
Anne Marie Lee
